Guangxi Tongcheng Network Technology Co., Ltd. (“we,” “us,” or “our”) operates the website www.alwayscompanions.com (the “Site”). We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Spanish data protection legislation (Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or purchase our pet portrait frames.

1. Information We Collect

We may collect the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, shipping address, billing address.

  • Payment Information: Credit/debit card details (processed through secure payment gateways; we do not store full card details).

  • Pet Information: Photos of your pet, pet’s name, and other details you provide for portrait customization.

  • Technical Data: IP address, browser type, operating system, pages visited, referring website.

2. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on:

  • Contractual necessity (to fulfill your order)

  • Your consent (for marketing communications)

  • Legal obligations (tax and accounting requirements)

  • Legitimate interests (website improvement and fraud prevention)

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Customize pet portrait frames

  • Communicate about your order

  • Respond to customer service requests

  • Improve our website and services

  • Send marketing communications (with consent)

  • Prevent fraud and ensure security

4. Data Sharing and Transfers

We may share your data with:

  • Payment processors (Stripe, PayPal)

  • Shipping carriers

  • Service providers (website hosting, analytics)

  • Legal authorities when required by law

As we operate internationally, your data may be transferred outside the EU. We ensure adequate protections through Standard Contractual Clauses or other approved mechanisms.

5. Data Retention

We retain personal data:

  • For active customers: Until account deletion request

  • For order information: 6 years for tax purposes (Spanish legal requirement)

  • For marketing data: Until consent withdrawal

6. Your Rights (Under GDPR and Spanish Law)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

  • Lodge a complaint with the Spanish Data Protection Agency (AEPD)

To exercise these rights, contact us at mayedage1@gmail.com.

7. Cookies and Tracking Technologies

We use cookies to:

  • Enable shopping cart functionality

  • Analyze website traffic

  • Remember preferences

You can manage cookie preferences in your browser settings.

8. Security Measures

We implement appropriate technical and organizational measures including:

  • SSL encryption

  • Secure payment processing

  • Limited access to personal data

  • Regular security assessments

9. Children’s Privacy

Our services are not directed to children under 14. We do not knowingly collect data from children without parental consent.

10. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our Site with a new effective date.

11. Contact Us

For privacy-related questions or to exercise your rights, contact:

Guangxi Tongcheng Network Technology Co., Ltd.
Email: mayedage1@gmail.com
Website: www.alwayscompanions.com

GOVERNING LAW- These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of Spain.